Safety Centre
Communicate securely within the marketplace.
Keep your enquiry, advert and conversation together. Your contact details remain private until you choose to share them.
Verifying buyers and sellers
- Read the full profile: member since, last active, response rate, reviews and active adverts.
- Ask for company registration, licence or mandate documents through Secure Messaging.
- Confirm names, licences and company details with the issuing authority yourself.
- Treat an unverified New Member as unknown, not as dishonest.
Checking whether an advert is current
- Every For Sale advert shows Last confirmed available; every Wanted advert shows Last confirmed required.
- Green means confirmed within 7 days, amber 8–14 days, grey confirmation overdue.
- Adverts not confirmed for 30 days expire and are hidden from normal results.
- Ask the advertiser to reconfirm before you travel or commit funds.
Advance-fee warnings
- Independently verify the user, gold, invoice, payment recipient and payment purpose before sending funds.
- Be cautious with smelting, storage, tax, clearance, licence, customs, travel, deposit or reservation fees requested before inspection.
- Never pay because someone holds an advert or a verification badge.
- Use Payment Safety in a conversation to request evidence or report the request.
Safe document sharing
- Share only the information required. Redact unnecessary personal, banking and identity details.
- Attachments stay in private storage and are opened through short-lived links.
- Do not share full banking credentials, account access or unrelated identity pages.
Safe Cash & Carry meetings
- Meet only at a recognised refinery, bank, bonded warehouse or secure commercial facility. Independently verify the location and attendees.
- Exact meeting addresses are never published; they are shared privately once an appointment is accepted.
- Be cautious of last-minute location or attendee changes.
- Keep appointment terms and outcomes recorded in Secure Messaging.
Reporting suspicious activity
- You can report an advert, a profile, a message, a review or a Cash & Carry booking.
- Reports are confidential and reach our safety team with the relevant information preserved.
- You can also block a member, which stops new messages while keeping your existing evidence.
What verification means
- Profiles show only two statuses: New Member or Verified Profile.
- Individual credentials are shown separately: identity checked, business checked, licence submitted, mandate submitted.
- Verification records what was submitted and reviewed. It is optional and never replaces your own checks.
- There is no numerical trust score.
What the marketplace does not guarantee
- The marketplace does not hold user funds.
- The marketplace does not hold gold.
- The marketplace does not guarantee users.
- The marketplace does not guarantee adverts.
- Verification does not replace due diligence.
- Users are responsible for legal and product checks.
Marketplace disclaimer
This marketplace provides advertising and communication tools. It does not own, inspect, assay, store, transport, insure, finance, buy or sell the advertised gold. Users must independently verify the counterparty, product, documentation and transaction terms.